Refund policy

Last updated: August 2026

At Relivv, we genuinely care about your experience and we believe that the products we sell are of premium quality made to provide the best experience to you. We understand the challenges of shopping online and are committed to making things right if something goes wrong. This policy outlines the conditions under which you can raise a replacement request, and what you can expect from us at every step.

Replacement Policy

Relivv accepts replacement requests for products purchased directly from relivv.in within 48 hours of delivery, strictly under the following conditions:

  1. The product arrived in a damaged condition.
  2. An incorrect item was delivered.
  3. The product is defective or does not function as described.

For all replacement requests, it is mandatory to provide a clear, uninterrupted unboxing video that captures the issue at the time of opening. Additionally, all original packaging must be intact and the item must not show any visible signs of wear, misuse, or damage beyond the reported issue.

Replacement Process — Step by Step

  1. Report the issue (within 48 hours of delivery)
    Contact us at +916261788950 via whatsapp with your order number, the reason for the replacement request, and your unboxing video.
  2. Verification (up to 2 working days)
    Our team will review your submission and confirm whether your request qualifies for a replacement.
  3. Pickup arranged (within 2–4 working days of approval)
    If approved, we will schedule a courier pickup from your registered delivery address. The reverse pickup charges are to be paid by you.
  4. Transit to our warehouse (4–5 working days)
    The returned product will be shipped back to us by the courier. Transit time may vary depending on your location.
  5. Inspection
    Once received, our team will thoroughly inspect the product to verify it is in its original packaging and matches the reported issue.
  6. Replacement dispatched
    After passing inspection, your replacement unit will be dispatched immediately along with a tracking update. You will be informed of the applicable shipping charge before the replacement is dispatched.
⏱ Total timeframe: The complete replacement process generally takes 12–15 working days from the date you report the issue.

Relivv reserves the right to decline a replacement if the delivered product is found to be undamaged upon inspection, does not align with the conditions stated in this policy, or if the claim is found to be inaccurate or misleading.

Please Note

  • Replacements initiated without prior authorization from our team will not be accepted.
  • Return shipping costs are to be borne entirely by the customer in all scenarios, regardless of the reason for replacement.
  • In the event of a refund, only the product cost will be refunded. Original shipping charges are non-refundable under any circumstances.
  • In the event of a replacement, the shipping cost for dispatching the fresh unit to your address will also be borne by the customer. You will be informed of the applicable shipping charge before the replacement is dispatched.
  • We reserve the right to decline any request that does not meet the conditions outlined in this policy.

Order Cancellations

Orders may be cancelled provided they have not yet been processed or dispatched. To request a cancellation, contact us immediately at +916261788950 via whatsapp or at support@relivv.in with your order number.

Once an order has been processed, fulfilled, or handed over to our logistics partner, it can no longer be cancelled. In such cases, you may raise a return request after delivery in accordance with the terms of this policy.

Incorrect Shipping Information

Customers are solely responsible for providing accurate and complete shipping information at the time of checkout. Relivv is not liable for orders delivered to an incorrect address as a result of inaccurate details submitted by the customer.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, additional shipping charges will apply before the order can be re-dispatched. We will contact you to confirm the correct address and collect the applicable charges before reshipping.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at +916261788950 via whatsapp or at support@relivv.in.

Your message should include:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the item and its packaging
  • An unboxing video (mandatory)

We will review your submission promptly and work towards an appropriate resolution, which may include a replacement unit, store credit, or refund, at our discretion.

Lost Packages

Relivv is not responsible for delivery delays caused by courier partners, weather conditions, natural events, or any other circumstances beyond our reasonable control.

If your package is confirmed as lost in transit by the assigned logistics partner, please contact us at +916261788950 via whatsapp and we will investigate the matter and work with you to arrive at a fair resolution.

For any queries related to this policy, write to us at support@relivv.in. We typically respond within 1 working days.